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Shop Policy and
Terms of Sales.

These are our terms and conditions for the use of our website and the purchase of products through the website.

If you have any questions about these terms, please contact us using the contact form.

The terms and conditions herein and any notices or conditions on other areas of this website shall all together govern customers' use of this website.

1/ KALENNDA CREATIONS is registered with the Tours RCS, SIREN 914553953, located in DOLUS-LE-SEC (37310).

2/ You should note that KALENNDA CREATIONS may at any time make changes or remove any part of this website without any liability to customers for these changes. KALENNDA CREATIONS reserves the right to modify these general conditions in the future without specifically notifying customers and continued use of the site or placing orders after such modifications will constitute acknowledgment and acceptance thereof.

3/ The conditions applied will be those on the date of the customer's order.

A contract will only exist between you, the customer, and us once your order has been processed and shipped.

4/ When you, as a customer, place an order via this website, you guarantee by placing the order that:

- you are of legal age and declare that you are in full physical or mental capacity,

- agree to declare truthful information about your identity and delivery details,

- you do this by accepting these terms and conditions and it is important that you have read them before ordering.

- for any personalized order, KALENNDA CREATIONS does not accept exchanges or cancellations once the order has been processed,

5/ When an order is validated, you receive an order confirmation sent to the e-mail address you provided during payment, containing information on the content of the order and prices.

6/ As a buyer, you are free to choose from the delivery options indicated and at that time. KALENNDA CREATIONS assumes no responsibility for damage during transportation or damage caused by any delay beyond its control. Items are carefully packaged to avoid breakage. It will be necessary to contact the delivery/transport service.

7/ Given the nature of the item personalization activity. KALENNDA CREATIONS strictly does not accept any returns for:

• express orders,

• goods made at your request or clearly personalized whose manufacturing requires specific adaptations to meet very specific technical and aesthetic requirements,

• perishable goods and food products,

• goods that you have opened and cannot be returned for reasons of hygiene or health protection,

• goods inseparable from other items,

• digital content.

8/ No product may be returned to KALENNDA CREATIONS without the prior written consent of KALENNDA CREATIONS and is subject to return costs payable by the buyer. Any returned item not in its original condition loses its commercial value.

9/ Responsibility: we try to have the information and photographs on this website as accurate as possible, but we give no guarantee, express or implied, as to their accuracy; chromatographic differences between screens may affect the customer's perception. We also make no warranty in relation to matters relating to the use of this website and it is your responsibility to ensure that your own equipment is protected against viruses or other external factors.

Your rights are protected by the Sale of Goods and Supply of Services Act 1980, and the Consumer Protection Act 2007, where you are a consumer. Nothing in this website will affect your rights under applicable law.

10/ If any of these terms and conditions are found to be void, illegal or unenforceable for any reason, that term or condition will be deemed to be severed from the remaining terms and conditions which will remain valid and enforceable.

If any provision of these terms and conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions.

  • You are not a minor or legally incapable of entering into a binding contract.

  • The personal data you provide to us when registering is completely complete and accurate.

  • You will not use a false name or the name of another person or organization that you are not authorized to use.

11/ The items include the description, characteristics, price including tax and excluding shipping costs. KALENNDA CREATIONS reserves the right to modify its prices at any time without the modifications affecting customer orders paid and/or being processed.

12/ KALENNDA CREATIONS reserves the right to refuse any order (stock management, unlawful request including counterfeiting, payment incident and any reason, etc.).

13/ Production and delivery times vary depending on the item. Deadlines are indicated in each product sheet. Depending on the volume of the order, additional time may be applied. The customer is informed in advance of the start of processing the order.

14/ KALENNDA CREATIONS has the intellectual property rights on KALENNDA CREATIONS.COM, the rights to distribute and photograph the illustrations and designs obtained. KALENNDA CREATIONS owns the commercial licenses for use. The logos, images and brands used in the “personalized event decoration stationery” do not belong to KALENNDA CREATIONS.

You have no right of total or partial reproduction, transmission, sharing in any form whatsoever of the photographs, content, product catalog of this site.

15/ You can contact KALENNDA CREATIONS to assert your rights: to information, access, opposition, rectification, forgetting and portability.  The only data collected by KALENNDA CREATIONS are those which allow the processing of orders and their deliveries. No banking or personal data is stored and even less resold to third parties.

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